A collection of lessons learned during the Kieku Programme  (2016-11-18)

Kieku our shared solution

The final stretch of the Kieku Programme is on the horizon: all deployments have been carried out, and at present approximately 62,000 civil servants use Kieku. The programme's final report titled "Kieku, our shared solution" has been completed. The project's final report, details how the project was carried out and shares the lessons learned for the use of other cross-administrative projects. Additionally, it evaluates the programme's results and details the trajectory of and development plan for the Kieku solution and system.

The Kieku Programme has represented an exceptionally large reform of central government operations. The programme kicked-off in autumn 2008 and will come to a conclusion at the end of 2016. The programme's objective has been to implement a common Kieku solution for the central government’s financial and human resources administration tasks, i.e. uniform processes and a standardised way of using the services provided by a service centre, as well as data structures and a system that will support these goals. The Kieku solution's objective is to see a 20% improvement in the productivity of financial and HR administration in central government by 2020.

"Good headway has been made in achieving productivity targets in financial administration, while progress has been clearly slower in human resources administration. Achieving benefits after deployment will require that an effort is made to ensure activities become well-established and continued determined work. This is why actions that promote productivity, productivity monitoring and active management and development of the Kieku solution should continue after the project's conclusion," says Head of the Kieku Division Lasse Skog.

Programme proves a great success

External evaluator KPMG found that the Kieku programme was highly successful. While the early stages of the programme were delayed, the deployment of phase 2 in productive use took place within the set timetable. The programme’s budget held. The original budget of the programme was EUR 125 million, whereas the actual sum spent was EUR 127.1 million.

"The final sum was only 1.7% in excess of the budgeted figure," says Lasse Skog.

Kieku solution developed as a shared government solution

The future steering model of Kieku is currently being formulated under the leadership of the Ministry of Finance. The Ministry of Finance, the State Treasury, Palkeet as well as government agencies will continue to participate in the development of the solution in the future as well. The ownership and system operations related to the Kieku system will be transferred at the conclusion of the programme on 1 January 2017 from the State Treasury to Palkeet.

"The Kieku solution is being developed as a shared government solution. The service processes must be digitalised in their entirety. Those who produce and need financial and HR administration data should be able to make comprehensive use of Kieku’s data resources. Additionally, where possible data on people and enterprises contained in other officials' systems that are now manually being maintained in Kieku should be utilised," Lasse Skog says.

Final seminar at the end of November

On Tuesday 29 November 2016, the Kieku Programme will hold a final seminar for ministries and agencies, which will include a run through of the Kieku Programme's results, lessons and experiences as well as presentations on how government's shared services will be developed in the future. Read more and sign up.

See materials related to the completion of the Kieku Programme:

Published 2016-11-18 at  12:16 , updated 2016-11-18 at  12:13 Suomeksi   På svenska   In English

Top of the page

Give feedback

Feedback on

Contact details